All alarm industry veterans must remember a time when the equipment that they purchased not only worked out of the box, but for many years afterward. If by chance the equipment you bought did not work, manufacturers were quick to replace it free of charge. In fact, I remember swapping out equipment at a distributor’s facility with no questions asked. The time has come for security product manufacturers to stand behind the equipment they develop. If not, then the reputation of the entire alarm industry is in jeopardy.